CQ ENGINEER II

About the Role

TE Connectivity’s Customer Quality Reliability Engineer (CQE) manages strategic customer accounts quality for the Digital Data Network (DDN) business unit. The CQE establishes a real-time view of customer experience, proactively monitors key accounts, resolves quality problems, drives continual improvement, improves customer quality scorecards, and minimizes cost of poor quality. This position reports to the Manager of Global Quality Strategic Customer Accounts for DDN.

Responsibilities

• Serve as quality point of contact for global strategic customer accounts; lead quality/reliability interactions, regular communication and escalations.
• Provide Voice of the Customer feedback to product management, product engineering and manufacturing locations on quality/application risks.
• Provide internal and external technical support to evaluate products from quality and reliability standpoints.
• Lead cross-functional problem-solving teams (5D/8D) to investigate quality issues, minimize customer impact, reduce DPPM and cost of poor quality, and drive timely resolution.
• Prepare comprehensive failure analysis reports for technical and non-technical stakeholders.
• Drive systemic corrective actions and continual improvement using quality improvement tools; coordinate and ensure completion of customer quality activities across design qualifications and manufacturing globally.
• Manage quality issues/inquiries for parts in assigned global product lines, including TE and sub-tier supplier sites; support RMA disposition functions.
• Conduct frequent onsite investigations at OEM/contract manufacturers in Vietnam and Southeast Asia to review product, application use case, problem-solve and provide solutions.
• Act as liaison for Product Change Notifications and other contractual quality obligations; regularly review DDN quality/reliability performance with key customers.
• Travel within Asia required, including overnight and multi-day trips to customer and TE locations.

Qualifications

• Bachelor’s degree with engineering technical focus.
• Minimum 5+ years quality, reliability and manufacturing experience in a regional/global capacity.
• Failure analysis expertise: plan and perform investigations using structured approaches (fault trees) to identify root cause and corrective actions.
• Customer interface quality/reliability experience in data center interconnect technology.
• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).
• Experience with Lean Six Sigma, 8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK), Gage R&R and application of FMEAs.
• Experience in component-level and assembly processes including stamping, molding, plating, SMT, press-fit operations, system integrations and product testing.
• Strong leadership, interpersonal, organization and project management skills; ability to influence without authority and work with minimal supervision.

Technical Skills

• Proficient interpreting technical product drawings and specifications; strong understanding of new product design and manufacture of data center interconnect products.
• Knowledge of industry standards, regulatory compliance, and test requirement protocols.
• Experience driving corrective actions, training and implementation of quality improvement tools.

Additional Information

• Comfortable interfacing with all organizational levels including Executive Management and direct customer interactions to develop relationships.
• Frequent travel within Asia to customer and TE sites is required.