IT Support Internship

About the Company

LEARN Corporation is Thailand’s leader in lifelong-learning EdTech. Guided by the conviction that learning opportunities can improve one’s quality of life, the company harnesses technology to design engaging, age-inclusive learning experiences that help people develop new skills and achieve ambitious goals. Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—LEARN reaches hundreds of thousands of learners every year and aims to upgrade education nationwide.

Responsibilities

• User Support: Assist in providing day-to-day technical support for user requests and troubleshooting.
• Asset Management: Help maintain the IT asset inventory and learn how to track hardware/software life cycles.
• Hardware Maintenance: Learn to diagnose, repair, or replace damaged hardware and assist in communicating with vendors for repairs.
• System Deployment: Gain hands-on experience in PC/Notebook builds, configuration, and software installation (Windows 10/11, MacOS, and Ubuntu).
• Account Administration: Learn the basics of Active Directory (AD) management, including account creation, maintenance, and distribution list setups.
• Collaboration Tools Support: Assist users with remote access tools (VPN/VDI/RDP) and online meeting platforms like Google Meet and Zoom.
• Technical Documentation: Help update technical manuals regarding IT operations, procedures, and network schematics.
• On-site Support: Support the team in office movements (relocating IT equipment) and occasionally travel to other branches for on-site support.

Qualifications

• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A strong interest in IT infrastructure and a basic understanding of hardware, software, and networking.
• A proactive attitude with a willingness to learn how to diagnose and resolve technical issues.
• Good communication skills and the ability to interact professionally with employees at all levels.
• Open-mindedness and the ability to work effectively in a multicultural and diverse environment.
• A strong desire to help others and provide a positive customer service experience for internal staff.

Additional Information

• Work arrangement: onsite.