Desktop Support Engineer

About the Company

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications.

Responsibilities

• Serve as first point of contact for multiple IT areas (systems, storage, network, services, telephony, and security); assign tickets, triage, and escalate as necessary.
• Support global user base in onboarding, access, and system-related issues.
• Manage new hire onboarding process from user creation to system configuration and deployment.
• Configure and troubleshoot macOS, Microsoft Windows, and Ubuntu; maintain deployment images and configurations.
• Develop, update, implement, and maintain procedures and guides.
• Respond to systems and services outages and other service-related incidents.
• Provide technical expertise and support to staff across the company and support the full lifecycle from planning to development to operations and optimization.

Qualifications

• 2 to 5 years of relevant IT experience supporting onsite and remote personnel as well as local and remote offices.
• Strong technical knowledge and experience with macOS, Microsoft Windows, and Ubuntu.
• Discipline to work remotely and effective verbal and written communication skills.
• Strong desire to expand expertise through continuous learning.
• Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian.

Additional Information

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.