Client Advisor

About the Role

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. Focus on building personalized experiences, understanding client preferences, recommending suitable products and services, and offering expert guidance during the shopping experience.

Responsibilities

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information (preferences and purchasing history) to tailor recommendations and enhance the shopping experience; regularly input and update customer information in the CRM system.
• Proactively engage with clients through in-store visits, phone calls, and digital platforms to identify sales opportunities and maximize revenue.
• Maintain comprehensive knowledge of product offerings, retail environment, competitors, and Maison heritage; deliver brand storytelling following the Maison's selling ceremony.
• Provide expert assistance and guidance during the shopping experience; contribute to achieving store KPIs and sales targets, including cross-selling and upselling.
• Ensure aftercare service is followed and client issues are resolved professionally.
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices; contribute to a well-organized, visually appealing store environment.
• Apply compliance regulations and HQ guidelines regarding client data and store operations; embody LVMH culture and values.

Qualifications

• Knowledge of the luxury business and strong product knowledge.
• Selling skills, conversation capability, and clienteling techniques.
• Familiarity with store procedures, store operation applications, and CRM techniques and tools.
• Experience in retail management, priority management, and business development preferred.

Skills

• Hard skills: Customer Relationship Development, Selling Techniques, CRM systems, Cross-selling and Upselling, Sales Analysis, Negotiation.
• Soft skills: Client-obsessed attitude, Relationship building, Interpersonal savviness, Adaptability.
• Linguistic: Fluent in Thai and English. Chinese/Korean/Japanese or other second foreign language is a plus.

Additional Information

• Key interactions: Clients and all internal stakeholders (HR, Finance, AFSS, RLC…).