Regional Seller Operations Strategy (SQL)(Shopee)

About the Role

Shopee’s Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to drive impact for our business, driving strategic initiatives to sharpen policy, processes, and features for greater product and operational excellence.

Responsibilities

• Monitor and analyse seller performance metrics (e.g., fulfilment & shipping, penalty policy, seller programs) to identify areas for improvement and proactively work with sellers and enablers to drive performance improvements and enhance platform policies
• Take ownership of complex seller-related issues and work with cross-functional teams to resolve them in a timely and efficient manner
• Optimize seller operations by identifying process inefficiencies, implementing automation, and introducing best practices; act as a subject matter expert on operational processes and policies
• Collaborate with internal teams such as product, engineers, and local markets to address seller-related issues and deliver solutions that enhance the seller experience
• Use data analytics to monitor trends, identify performance gaps, and develop actionable insights to optimize seller operations

Qualifications

• Relevant degree in Business, Engineering, or a related field
• 1-3 years' working experience in management consulting; experience in a technology company is a plus
• Proficiency in analytical thinking, critical reasoning, and problem-solving
• Exceptional stakeholder management skills with the ability to collaborate effectively across diverse markets and teams
• Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Ability to apply analytical thinking with strong interest in working with large data sets
• Experience/proficiency in SQL and/or Excel is required
• Ability to thrive in a dynamic and collaborative environment