Customer Service

About the Company

Thai Union Group PCL

Responsibility:

• Verify required documents for order creation and coordinate with relevant teams.
• Track delivery status and customer payments; handle delivery-related issues.
• Receive sales data (Purchase Orders) from the marketing team and input product details into the company system.
• Review and ensure accuracy of order-related data in SAP; issue memos for corrections.
• Coordinate production, packaging, shipping, vessel booking, and payment processes before and after delivery.
• Communicate delivery confirmation to customers.
• Gather and follow up on export documents and shipping details (e.g., container numbers, vessel info, delivery schedules).
• Investigate and resolve delivery errors through negotiation and coordination with internal teams and customers.
• Perform other tasks as assigned.

Qualification:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2+ years of experiences in manufacturing and export coordination.
• Proficient in Microsoft Office.
• Responsible, detail-oriented, and service-minded.
• Able to work well under pressure.
• Strong English skills (speaking, writing, reading, listening).
• Prior experience is an advantage.

Remark:

• Work location base at Thai Union’s corporate office – SM Tower, Bangkok.
• For any further discussion, please send you inquiry to careers@thaiunion.com