IT Operations Control Center Engineer (French Speaker)

About the Company

BRED-IT (Thailand) Ltd. is a wholly owned subsidiary of the French bank BRED Banque Populaire based in Paris. Established in 2008 as an IT hub, BRED-IT delivers IT operations and support for BRED Group commercial banks across Southeast Asia, the Pacific and the horn of Africa. BRED-IT provides end-to-end infrastructure and applications management around core banking, internet banking and e-payments, and operates an offshore development center for the Paris headquarters.

Team: Control & Monitoring Center (CMC) within Technology & Operations. The CMC serves as the first line of support for the Bank’s IT systems, monitoring systems and technical layers in real time and acting on anomalies.

Responsibilities

• Real-time monitoring of critical systems and applications (international & across time zones); triage alerts, create/own tickets, and coordinate resolution with Level‑2 teams via Zabbix, Splunk, GUIs, etc.
• Serve as SPOC for users and stakeholders; provide clear, timely communications and status updates.
• Perform first-level diagnosis, correlate events, and escalate with proper context and priority.
• Contribute to runbooks, continuous improvement, and automation to increase efficiency and reliability.
• Analyze monitoring to identify problems before escalating to 2nd Tier support and develop critical thinking.
• Execute daily operational jobs (e.g., End-of-Day batches) and data patches with proper change controls.
• Maintain clear shift handovers and up-to-date runbooks/playbooks.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering or equivalent experience.
• French: fluent (required); English: full professional proficiency.
• Min. 2 years’ experience in a shared service environment / customer support service center supporting medium to large applications globally, OR min. 2 years providing user support of client applications, PC/Windows network infrastructure and customer business applications.

Skills

• Monitoring & scheduling: Zabbix (or equivalent), Control-M, ITSM tools (ServiceNow/Jira/iTop/GLPI…); basic Splunk or log analysis a plus.
• Systems: Microsoft Windows workstation/server fundamentals; basic Linux system administration.
• Directory & messaging: Microsoft Active Directory (users/groups), Office 365; MS Office (Outlook, Excel).
• Networks: LAN, VPN, TCP/IP fundamentals and troubleshooting.
• Applications & data: basic web, database and Internet concepts.
• Tooling familiarity: VMware, PuTTY; OPC exposure a plus.
• Scripting/automation: basic scripting or automation is a plus.

Additional Information

• Business & customer focus: understand business impact, customer experience and production constraints; prioritize accordingly. Banking domain experience (core banking, payments/cards, SWIFT) is a plus.
• Operational & method skills: incident management, event correlation and anticipation, knowledge capitalization (update runbooks/KEDB).
• Behavioral competencies: concise written incident communications, rigor and reliability, stress management, team spirit, learning agility, punctuality and ownership, ability to work irregular/extended shifts when required.
• Working conditions: Bangkok (Sathorn District), hybrid with partial work-from-home policy, shift environment, ability to work across time zones.
• Salary: Negotiable.
• Nice to have: experience with Splunk or additional monitoring stacks, automation frameworks, familiarity with ITIL practices, experience working with remote teams and vendors across countries.