Senior Technical Sales Support (E-Business for ASEAN)

About the Role

The Senior Technical Sales Support (E-Business for ASEAN) provides advanced technical, commercial, and digital support to sales and project teams across ASEAN. The role requires strong knowledge of electrical and mechanical systems, hands-on project execution experience, solid documentation skills, and the ability to support e-business platforms for proposal preparation, project coordination, digital order processing, and customer technical discussions related to induction motor solutions.

Responsibilities

• Provide technical support to sales and project teams during pre-sales and post-sales stages across ASEAN countries.
• Review customer technical requirements and specifications and ensure compliance with regional and project standards.
• Prepare, review, and manage technical and commercial documents including technical proposals, datasheets and drawings, method statements and compliance documents.
• Support project execution activities, ensuring alignment with technical scope, timeline, and customer requirements; act as a technical liaison between customers, internal teams, factories, and suppliers.
• Participate in technical discussions, clarification meetings, and project coordination meetings; support troubleshooting, technical clarifications, and engineering coordination during project execution.
• Support and manage e-business platforms (Webshop, IN SPC, SAP); assist ASEAN sales and project teams in order processing, quotation, pricing, and system-related workflows via SAP and e-business tools.
• Ensure accuracy and consistency of technical and commercial data entered into SAP and e-business systems; coordinate with IT, digital, and regional teams to resolve system, access, or workflow issues.
• Support continuous improvement initiatives related to digital processes, data accuracy, and system efficiency; provide basic user support and guidance to ASEAN teams on e-business platforms.
• Provide centralized technical and e-business support to ASEAN countries, understand regional market requirements and compliance standards, facilitate communication between ASEAN sales teams, headquarters, factories, and IT teams, and support standardization of technical documentation and e-business workflows across ASEAN.

Qualifications

• Diploma or Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or related field.
• Strong knowledge of electrical and mechanical systems.
• Minimum 2 years of project execution experience in an engineering or industrial environment.
• Experience in preparing and managing technical and project documentation.
• Hands-on experience or working knowledge of e-business platforms, including Webshop, IN SPC, and SAP.
• Basic IT knowledge, including system navigation, data management, and troubleshooting.
• Good command of English (spoken, written, and listening); additional language skills are an advantage.
• Prior knowledge and hands-on experience with induction motors is highly preferred.

Skills

• Strong technical, analytical, and digital skills.
• Good communication and stakeholder management skills across cultures.
• Strong coordination and multitasking abilities with high attention to detail and data accuracy.
• Able to work independently and in a regional support role; customer-focused and solution-oriented mindset.

Preferred Industry Background

• Industrial motors, drives, pumps, or rotating equipment.
• Engineering solutions, OEMs, EPC contractors, or system integrators.
• Organizations operating with regional (ASEAN) e-business and SAP environments.