Lead Account Technical Strategist

About the Role

The Account Technical Strategist is a vital resource for customers, partners, and fellow team members working together to solve business problems for Enterprise, ISV, and Application Service Provider customers. You will use extensive experience with virtualization, networking, and security technologies to develop comprehensive strategies that deliver value for customers and align their long-term goals with Citrix solutions.

As part of the North American Enterprise Markets team, you will identify revenue-generating use cases, drive solution adoption, build relationships across customer organizations, and coordinate cross-functional resources to ensure customer success.

Responsibilities

• Develop strategic partnerships and relationships with customers’ technical stakeholders, key decision makers, and executives
• Identify critical revenue-generating use cases our solutions support
• Define customer success roadmaps to strengthen use cases and increase adoption
• Coordinate cross-functional teams and resources to meet customer success goals
• Communicate the business and technical value of solutions in an easily understandable way
• Overcome technical or business objections while advancing the sales cycle
• Assess how Citrix and NetScaler solutions can meet customers’ business priorities
• Establish and maintain a regular cadence of customer meetings
• Serve as a trusted primary point of contact for customer stability and technical support concerns
• Deliver product demonstrations and technical presentations remotely or on-site
• Design and build multi-product proofs of concept for customer evaluations
• Provide thought leadership on industry trends and maintain understanding of competitive solutions
• Contribute to the broader team’s value creation and technical mindshare

Qualifications

• 6+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience
• 6+ years supporting, designing, or delivering enterprise technology solutions
• Recent experience with both Citrix Platform and NetScaler Platform technologies
• Comprehensive knowledge of business value drivers for critical technology purchases
• Ability to adapt technical presentations to audiences with varying technical expertise (IT admins to executives)
• Analytical and negotiation skills, particularly at the C-level
• Excellent written and verbal communication skills
• Ability to travel at least 60% of the time to customer sites, corporate offices, and events

What Will Help You Standout

• Experience working with service providers, ISVs, and channel partners
• Bachelor’s Degree in Computer Science or related field, or equivalent experience
• Proven success driving customer adoption of technical solutions with enterprise sales teams
• Experience with multi-tenant, Zero Trust, IAM, web proxy, RBAC, virtual desktops (VDI, DaaS), virtual applications, server virtualization, web applications, enterprise browser, endpoint management (MDM/MAM), WAF, and/or observability solutions
• Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform

About Us

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. Members of our team value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.