Customer Success Account Manager

About the Company

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers' most pressing challenges. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do.

About the Role

We are looking for a Customer Success Account Manager to join our team and help our clients achieve their business goals with our cloud solutions. You will be the first point of contact for our customers, providing them with technical support, guidance, and best practices on how to use our products and services. You will also work closely with our sales, engineering, and product teams to ensure customer satisfaction and retention.

Responsibilities

• Implement pilot projects to demonstrate value and potential. Monitor pilot success and plan for future expansions.
• Guide customers through the stages of cloud adoption for sustained growth.
• Assist for Unified penetration for potential growth accounts to maximize market capture.
• Collaborate with support engineer and assist on troubleshoot and resolve customer issues related to Microsoft Cloud technology, such as Modern Work+ Security or Azure services.
• Escalate complex or unresolved issues to the appropriate teams and follow up until resolution.
• Identify and communicate customer needs and opportunities to the sales and product teams.
• Assist and orchestrate with technology experts and customers on service delivery which may have language barriers.
• Drive successful consumption with customer on Microsoft solution which customer acquired.
• Stay updated on the latest product features, enhancements, and best practices.

This job will require flexibility regarding working hours, sometime may need to work outside of normal business working hours.

Qualifications

• 3 years of experience in a technical support role, IT Administrator, or any related IT role.
• Strong knowledge of Microsoft Cloud technology, such as Azure, Modern Work and Security services.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Bachelor's degree in computer science, Information Technology, or a related field.
• Certification in Microsoft Cloud technology is a plus.
• Fluent communication in both English and local languages.