Data Center Campus Director

About the Role

As the Microsoft Data Center Campus Director, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry, and use business acumen and financial management skills to manage operating costs while maintaining high standards of safety, security, and ecological responsibility. You will support Microsoft Cloud Operations & Innovation (CO+I) in delivering core infrastructure and foundational technologies for Microsoft online services and the Azure platform. CO+I focuses on personal and professional development and offers trainings and growth opportunities.

Responsibilities

• Empower a culture of safety, security and compliance in all aspects of data center operations
• Provide leadership, management, coaching, and development of Microsoft full-time employees across datacenters in your Metro
• Be accountable for ongoing IT and Critical Environment (CE) support for all service lines to ensure on-time and defect-free delivery of customer capacity within SLA commitments
• Plan and deliver supporting physical infrastructure, logistics, and resources required to meet anticipated growth within the Metro
• Actively participate in incident management for major incidents impacting cloud services, including leading incident calls, timely resolution, post-incident reviews, and implementing improvement plans
• Ensure financial management of the metro, including development of budgets, forecasts, and management of operational and capital spend
• Manage and oversee vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams
• Collaborate with global and regional management teams and contribute to improvement programs
• Coach and model One Microsoft culture and values; lead through change by bringing clarity, generating energy, and delivering success

Qualifications

Required Qualifications

• High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
• 5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms

Preferred Qualifications

• 7+ years enterprise-level experience managing large scale and complex projects/programs
• 7+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• 7+ years experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Experience managing budget $5M+
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
• 7+ years experience leading diverse, technical workforce OR 10+ years experience managing global and virtual teams
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework (MOF), Leadership Development Certifications, PMP, CDCP

Additional Information

• Ability to meet Microsoft, customer and/or government security screening requirements; must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled