Senior Technical Account Manager - RHEL, OpenShift / Ansible / Middleware / OpenStack

About the Role

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join as a Senior Technical Account Manager. You will serve as a trusted advisor for a small set of strategic customers, providing technical and architectural guidance for Red Hat Enterprise Linux, OpenShift Container Platform, and Red Hat JBoss. The role requires proactive, relationship-based support, collaboration with Engineering, R&D, Product Management, and Global Support, and occasional travel to customers and events.

Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build trust with customers and serve as their advocate within Red Hat
• Perform technical reviews, share knowledge, and identify/prevent issues
• Understand customer technical infrastructures, hardware, and offerings
• Create customer engagement plans and keep documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner with engineering, product management, and technical support teams to debug, test, and resolve issues
• Contribute to the Red Hat knowledge base and share best practices
• Participate in internal projects and serve as a subject matter expert and mentor
• Deliver portfolio updates, help customers implement upgrades, and maintain clear case documentation
• Engage with solutions engineering, field teams, customers, and partners to drive platform adoption and successful outcomes
• Communicate how Red Hat cloud solutions and roadmap align with customer use cases
• Travel as necessary to visit customers and attend events within the country or region

Qualifications

• 5+ years experience in customer support, development, engineering, or QA
• 5+ years expertise with Red Hat Middleware products (JBoss, Fuse, AMQ, Data Grid)
• Ability to manage and grow enterprise customer relationships with proactive support
• Outstanding written and verbal communication; convey complex information clearly
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with attention to detail
• Aptitude to learn new technologies quickly, including container orchestration, registries, build strategies, and microservices on container platforms

Additional (Considered a Plus)

• Experience with system management, cloud, or Middleware
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior technical leadership or mentorship experience
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like PaaS (Red Hat OpenShift), containers, Kubernetes, and Middleware
• Experience working in DevOps environments and deploying containerized applications
• Software engineering background; experience with RPM-based Linux and Java technologies
• Good understanding of CI/CD concepts

About the Company

Red Hat is a leading provider of enterprise open source software solutions, delivering Linux, cloud, container, and Kubernetes technologies across 40+ countries. Red Hat promotes an open, inclusive culture encouraging collaboration and innovation.

Additional Information

For more information on the technical account manager role please refer to:

• https://www.redhat.com/en/services/support/technical-account-management
• https://www.redhat.com/en/blog/tag/technical-account-managers