Store Manager/Assistant Store Manager (Thailand)

About the Role

Being part of the store’s Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Key Responsibilities

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme- Observation Checklist.
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report.
• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

Qualifications

• Passion in retail business.
• Good Customer Service.
• Good Communication Skills - able to speak in English and Chinese (good to have).
• Confident and outgoing.
• Sales driven.