Butler-St. Regis

About the Role

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.

Responsibilities

• Provide bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure
• Coordinate efforts of Butler Valets and verify that other departments supporting butler services are equipped to meet guest needs
• Build rapport with guests and proactively anticipate guest needs
• Create a safe workplace, follow company policies and procedures, and uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Be on your feet and moving around (stand, sit, or walk for an extended time)
• Take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Qualifications

• High school diploma or G.E.D. equivalent
• 6-months related work experience required
• Deep passion for service and uncompromising standards
• Ability to anticipate needs and impeccable interpersonal skills