Digital Customer Service

What you will do?

• Respond to customer inquiries via chat across TikTok Shop, Shopee, Lazada, Facebook, and Line OA.
• Provide accurate information regarding products, orders, promotions, and services.
• Monitor and handle customer complaints, reviews, and urgent cases professionally.
• Escalate complex issues to relevant internal teams and clients while ensuring proper follow-up.
• Track and report customer feedback, complaints, and case resolutions.
• Collaborate with Operations, Logistics, and Account teams to deliver excellent customer experiences.
• Support campaign periods and peak sales events to ensure service quality standards are maintained.
• Maintain service quality KPIs including response time, customer satisfaction, and case resolution rates.

What you will need?

• 0-1 year of experience in Customer Service, Admin, Sales Support, or related roles. Fresh graduates are welcome to apply.
• Experience in E-commerce, Marketplace, Social Commerce, Retail, or Contact Center environments is a plus.
• Familiarity with TikTok Shop, Shopee, Lazada, Facebook, and Line OA platforms.
• Strong written communication skills in Thai with professional grammar and tone.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Strong problem-solving skills with a customer-centric mindset.
• Basic proficiency in Microsoft Office or Google Workspace.
• Willingness to work in shifts, weekends, or campaign periods when required.
• Positive attitude, adaptability, and strong teamwork skills.