Transportation Representative, AmazonNowCO, RoW APEX

About the Role

NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of exceptions, NOC resolves issues, keeps stakeholders informed, monitors network trends, and proposes process changes or automation to streamline operations.

A Transportation Operations Representative at NOC facilitates information flow between stakeholders (carriers, vendors, warehouses, FCs) and provides timely resolution to issues impacting customer experience and business continuity. The role covers both inbound operations (vendor/carrier/FC relationships, pick-up to delivery lifecycle) and outbound operations (FC/carrier/hub relationships, freight leaving FC to customer delivery).

Responsibilities

• Communicate with external customers (carriers, vendors/suppliers) and internal customers (retail, finance, software support, fulfillment centers).
• Research and query internal tools, take real-time decisions to resolve exceptions and operational issues.
• Systematically escalate problems or data variances to relevant owners, follow through to ensure resolutions are delivered.
• Monitor network data, analyse trends, and ideate/process improvements and drive them to conclusion.
• Create narratives outlining weekly findings and variances to goals and present these in review forums.
• Provide real-time customer experience while working in a 24x7 operating environment, including night shifts.

Qualifications

• 10+2 or Bachelor's degree.
• 12–24 months of work experience.
• Good communication skills (written and verbal) to facilitate flow of information between stakeholders.
• Proficiency in Excel (pivot tables, VLOOKUP).
• Demonstrated ability to work in a team in a dynamic environment.
• Willingness to work night shift.

Preferred Qualifications

• Bachelor's degree preferred.
• Good logical skills and strong communication.

Additional Information

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