Account Director

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

Overall Summary of the role:

The Account Director leads and manages a team of Account Manager and Account Executives, focusing on the strategic growth and operational excellence of a portfolio of client accounts.

This role is responsible for fostering strong client relationships, ensuring client satisfaction and retention, and driving financial performance within established budgets. The Account Director contributes to the development of client strategies, identifies opportunities for growth, and implements process improvements to enhance service delivery. They also play a key role in mentoring and developing their team, setting performance expectations, and providing guidance on client communication and project management.

Key Responsibilities:

• Contributes to the development of client strategies and identifies opportunities for growth within existing accounts
• Manages relationships with key client contacts. Ensures client satisfaction and retention.
• Manages and mentors a team of Account Manager and Account Executives. Provides guidance on client communication, project management, and team development.
• Monitors the financial performance of their client accounts.
• Ensures efficient and effective delivery of services to their clients. Identifies and implements process improvements

Desired Skills and Experience:

• Minimum 8 years of prior experience.
• Experience managing client relationships and ensuring client satisfaction.
• Strong understanding of agency processes and procedures.
• Experience in developing and implementing client service strategies
• Exceptional ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and problem-solving skills.
• Understanding of financial principles and experience managing budgets and monitoring financial performance.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Ability to identify and resolve client issues effectively.
• Ability to lead and motivate a team of account managers and executives.
• Experience identifying and implementing process improvements to enhance efficiency and effectiveness