Talent Acquisition Manager

About the Role

We are looking for an innovative and results-oriented professional to contribute to the development of AI-powered, hyper-personalized video communication solutions for B2C audiences at scale.

The role is suited for someone who understands the intersection of artificial intelligence, video content, personalization, customer engagement, and digital communication. You will help create experiences that enable businesses to communicate with consumers through highly relevant and engaging video content.

Key Responsibilities

• Contribute to the development and execution of hyper-personalized video communication for B2C audiences.
• Translate customer, campaign, and business requirements into relevant and engaging video experiences.
• Work with AI-powered tools and technologies to support scalable video personalization and content production.
• Develop and optimise workflows for producing personalised video content at high volume.
• Collaborate with marketing, creative, product, technology, and customer-experience teams to deliver effective communication solutions.
• Identify opportunities to improve customer engagement through personalised video messaging.
• Support the creation of content strategies, templates, storytelling frameworks, and scalable creative systems.
• Leverage customer and campaign data to improve relevance, personalization, and communication effectiveness.
• Experiment with different video formats, messaging approaches, personalization techniques, and audience segments.
• Monitor content and campaign performance and identify opportunities for optimisation.
• Ensure personalized video experiences maintain strong standards of quality, brand consistency, accuracy, and customer relevance.
• Contribute to automation initiatives that reduce manual content production and improve operational efficiency.
• Stay current with developments in AI, generative AI, video technology, personalization, and digital customer communication.
• Collaborate with technical teams to identify and resolve challenges related to content generation, personalization, automation, and delivery.
• Support continuous improvement of scalable B2C communication processes and customer engagement initiatives.

What Makes You a Great Fit

• 4+ years of professional experience in digital content, video, marketing technology, customer engagement, AI, personalization, or a related field.
• Strong understanding of B2C communication and consumer engagement.
• Experience working with video content, digital media, personalized experiences, or content production workflows.
• Strong interest in AI-powered content creation, generative AI, automation, and emerging technologies.
• Understanding of personalization strategies and using customer data to create relevant experiences.
• Ability to think creatively while maintaining a strong focus on business and customer outcomes.
• Experience working with cross-functional teams across creative, marketing, product, technology, or operations.
• Strong analytical and problem-solving skills with an experimentation-oriented mindset.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Strong communication and stakeholder-management skills.
• High attention to detail, particularly around content quality, personalization, and brand consistency.
• Proactive mindset with the ability to identify opportunities and independently drive initiatives.
• Comfortable learning and adopting new AI tools, video technologies, and digital platforms.
• Experience in AI video, martech, adtech, CPaaS, customer engagement, or marketing automation is an advantage.