Claims Administrator (French Speaking)

About the Company

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care. We are part of the APRIL Group, a global insurance specialist with 3,000 staff in 20 countries. To sustain the growth of the company as well as the expansion of our services we are currently looking for a Claims Administrator – (French Speaking).

Duties & Responsibilities

• Ensure the qualification of the cases (emails) in our salesforce tool :
• Fill in the cases (Salesforce emails) with the information needed to link the email to the insured/underwriter's environment.
• Fill in the subject of the emails
• Dispatch the cases (Salesforce email) according to the services and the organization of the management services and close certain cases.
• Answer customer calls, provide accurate information, resolve queries, and ensure a positive customer experience by handling inquiries, and service requests efficiently and professionally
• Deliver excellent customer service through high quality and efficient handling of policyholder’s claims
• Understand the clients' needs, eligibility, and coverage, and then provide qualified assistance services correspondingly
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Formulate, affect, interpret, or implement polices pertaining to strategic claim resolution
• Make prompt and timely decisions on policy cover and settlement costs
• Acquire information as necessary to perform accurate redress calculations
• Achieve set targets in line with required quality standards.

Qualifications

• Bachelor's degree (medical knowledge is a plus)
• 2+ years of experience in medical/life insurance underwriting or claims processing would be an asset for the role
• Excellent verbal and written communication skills in both French and English
• Proficient in problem-solving situations with multiple stakeholders and capable of developing alternative solutions
• Flexible, capable of working well under pressure and able to work as a team
• Customer-oriented with a service mindset
• Proficient in using computers, Microsoft Office, Internet, and E-mail.

What we offer

• You will be trained and coached to become proficient in a sought-after profession
• You will integrate into a dynamic and committed team of young professionals
• You will be offered development and career opportunities in a fast-growing tech-driven company
• Office located near BTS Chidlom
• Group Health Insurance & Provident Fund