Boutique Manager - Phuket

About the Company

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity.

About the Role

As a pivotal Brand Advocate and Inspirational Leader, the Boutique Manager exemplifies retail leadership by guiding the team to drive boutique performance and profitability. You will execute all boutique operations, maintain high image standards, support the development of retail employees, and act as a business partner between the boutique and the office.

Responsibilities

• Boutique Performance & Sales Achievement: Develop boutique strategies and action plans for sales; monitor performance and profitability; keep abreast of competitors; identify and implement KPIs; work closely with High-End Business Development Manager to achieve High-End sales.
• Team Management & Development: Uphold brand policies, foster operational excellence and compliance; lead boutique meetings; manage and guide Boutique Management overseeing Sales, Client and Operations; participate in hiring, onboarding, probation and performance management; set tailored objectives and build development plans.
• Client Relationship & Portfolio Development: Promote a client-centric approach and proactive clienteling; formulate client strategy with Retail and Client teams; deliver a highly professional client experience and nurture VIP client relationships.
• Operation Excellence: Ensure boutique efficiency with appropriate staff deployment and strong floor leadership; ensure adherence to security, safety and boutique procedures; drive continuous improvement and support retail transformation initiatives.

Qualifications

• Bachelor’s degree with a minimum 7 years of retail management experience.
• Experience in Luxury Retail is a strong advantage and a successful track record in team leadership, ideally managing 20+ people.
• Passion and proven expertise in luxury watches and fine jewellery.
• Strong interpersonal, communication and analytical skills; eye for detail and good judgement in decision-making.
• Fluent in English and Thai; proficiency in Mandarin and/or Russian is an added advantage.
• Well groomed, pleasant and dynamic personality.
• Flexibility to work retail hours and travel as required for training, events and meetings.