Retail Investment Operations Manager

Job Description

• Perform Unit Trust operational activities, including reconciliations, payment processing, fees and withholding tax (WHT) processing, account maintenance, document management, and coordination with internal teams and external service providers to ensure accuracy, completeness, and timely service delivery.
• Actively participate in process improvements, system enhancements, and cross-functional projects to strengthen operational efficiency and elevate service standards.
• Perform reconciliations of transactions and balances between RIMS and FundConnext.
• Perform reconciliations of GL entries related to Unit Trust operations.
• Process customer payment transactions, including redemption and dividend payments.
• Perform fees and withholding tax (WHT) processing.
• Maintain UT account statuses in accordance with operational requirements.
• Manage printing vendors for the production and delivery of confirmation notes, monthly statements, and WHT certificates.
• Liaise with asset management companies and FundConnext regarding operational issues and service matters.
• Work in collaboration with internal teams and external counterparties to streamline operations and enhance service efficiency.
• Support UAT for wealth-related products and system enhancements.
• Perform other operational tasks and process improvements as assigned.

Qualification

• At least Bachelor’s degree in Finance, Accounting, Business administration, Economics, or a related field.
• Minimum 2-5 years of relevant experience in Investment Operations, Banking, Accounting, Financial Services, or a related field.
• Experience in retail banking operations will be considered an advantage.
• Strong proficiency in MS Office applications, particularly Excel (including Pivot Tables and formulas) and PowerPoint; knowledge of VBA or other programming languages is an advantage.
• Strong command of English, with excellent reading and writing skills for documentation and communication.
• Strong attention to detail with excellent analytical, problem-solving, and reconciliation skills.
• Ability to work effectively under pressure in a fast-paced environment and collaborate effectively with teams.
• Ability to collaborate effectively with cross-functional teams and stakeholders to achieve operational objectives.