T&T Manager - Customer - Japanese Client Services - SEA

About the Company

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We strive to advise clients on purpose-led growth and embed more equitable, inclusive and sustainable business practices. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated.

In Southeast Asia (population ~700 million) the investment appetite of Japanese companies is increasing. Deloitte SEA has provided consulting services for Japanese companies in the region for the past 10 years and has seen a significant rise in demand to support marketing strategies across multiple SEA markets.

Responsibilities

• Lead projects and demonstrate leadership in mixed teams of local and JCS members across Digital Customer, Marketing & Customer Experience.
• Support end-to-end customer & marketing technology initiatives: strategy formulation, system configuration, SI, change management, and implementation of CRM mechanisms across multi-cloud environments and contact centers.
• Design and execute customer-centric marketing strategies focused on customer retention, loyalty, CX development, peripheral services/platforms that drive product adoption, and brand strategy with added value.
• Develop market-specific approaches across multiple SEA countries, recognising differing consumer behaviours and adapting channel strategies accordingly.
• Balance strategy and execution: provide both advisory and delivery capabilities to clients (strategy → execution → results).
• Drive proposal activities and contribute to securing new projects and client engagements.
• Lead people development, align teams to priorities, influence stakeholders, and ensure high-quality outcomes and sustainable financial performance.

Qualifications

• Experience working in a consulting firm on customer, marketing, CX, or marketing-technology topics described above.
• Proven track record contributing to winning projects through proposal activities.
• Native-level Japanese and business-level English, or native-level English and business-level Japanese.
• Consulting experience in strategy or marketing at a consulting firm.
• Southeast Asia-related consulting experience.

Additional Information

• Due to volume of applications, only shortlisted candidates will be notified.
• Please note Deloitte will never contact you via messaging platforms to offer employment or request money or personal information. Apply via the official Deloitte website.

Company Description (日本語)

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デロイトでは、クライアントや私達、そして私達が奉仕する地域社会にとって重要な影響を与えることを使命としています。私達は物事を良くしていく力には責任が伴うと信じており、WorldImpact は社会の大きな課題に具体的な影響を与え、より良い未来を創造することに焦点を当てた取り組みのポートフォリオです。私達はクライアントに対し、目的を持った成長を達成し、より公平で包括的、持続可能なビジネスを実践的に組み込む方法を助言することを目指しています。