System Support

Major Duties and Responsibilities

• Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.
• Manage and maintain servers and IT operations to ensure system availability and performance.
• Perform application deployment on production web and application servers.
• Provide support for a wide range of end-user IT issues as 2nd tier support.
• Provide onsite IT support across multiple sites in Bangkok as required.
• Provide technical support and troubleshoot incidents related to servers and applications before escalating tickets to 3rd tier support (Infra & Application Team).
• Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.
• Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.
• Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.
• Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.