Sales Support Specialist

Key Responsibilities/ Challenges:

• Administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.
• Prepare Sales report and Sales performance Data to Sales Management/ Manager/Sales Steering.
• Collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
• Draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.
• Collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
• Compile reports and statistics for supporting sales teams in conducting business reviews.
• Support pre- and after-sales activities and including basic Sales analysis.
• Maintain and update Sales documents e.g. ISO, SOP.

Selection Criteria:

• Bachelor’s Degree or higher in Marketing, Business Administration, Logistics or related field.
• At least 3 years of experiences in Freight Forwarding Business.
• Having knowledge of Air/ Ocean/Road Products and freight forwarding business models.
• Ability to handle multiple and changing priorities.
• Ability to work effectively, independently and in a Team environment.
• Good communication in English both written and verbal.
• Experience with MS Office e.g. PowerPoint, Excel, Outlook and SAP.
• Ability to take ownership and proactively drive results.