Technical Customer Engineer II

About the Role

• Provide technical service support on schedule and at the highest levels of quality.
• Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply.
• Manage and co-ordinate with contractors and vendors.
• Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment.
• Contact customers to schedule visits and to ensure customer satisfaction.
• Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers.
• Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use.
• Complete service call reports and installation reports. Maintain records and documentation of each job.
• Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan.
• Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
• Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants.
• Maintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment.
• Submit weekly reports and other reports in a timely manner as required the supervisor.
• Be aware of inventory levels and advise customer service representative on critical parts to be kept in stock in Singapore office and available to fully support customer operation.
• Develop competent technical skills in all products for ICS.

Principal Relationships

Internal: Local Sales & Customer Service Team, Nordson SEA ICS Team
External: Customers, vendors, and material partners

Job Requirements

• Bachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology.
• Minimum of 2 years of related experience.
• Good command of both spoken and written Thai and English.
• Must have strong aptitude for technical of industrial equipment.
• Good/expert in electrical & electronics preferred.
• Experience in the Industrial Coatings industry preferred.
• Willing to travel and possess own car.
• Provide technical service support and installations to Nordson customers.