Sales Manager - MEA Sukhumvit Park Bangkok

About the Role

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Process requests for redeeming Marriott Rewards points and enter Marriott Rewards information into appropriate software when taking guest reservations.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Responsibilities

• Resolve guest calls, requests, or problems by contacting the appropriate individual or department.
• Use up-selling and other sales techniques to maximize revenue while maintaining guest loyalty.
• Manage Marriott Rewards redemptions and enter rewards information into reservation systems.
• Process reservations, changes, and cancellations received via phone, fax, or mail; answer and document guest inquiries and concerns.
• Perform general administrative support for Sales & Marketing (filing, email, typing, faxing).
• Assist management in training and motivating employees and serve as a role model; monitor team performance for adherence to quality standards.
• Follow company policies and procedures; maintain professional appearance; protect company assets and confidentiality.
• Welcome and acknowledge guests per company standards; anticipate and address service needs.
• Read and verify information in various formats; move and handle objects weighing up to 10 pounds; perform other reasonable duties as requested by supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 2 years of related work experience.
• Supervisory experience: No supervisory experience required.
• License/Certification: None required.
• Ability to speak and write clearly; answer telephones using appropriate etiquette; prepare and review written documents accurately.

About the Company

Marriott Executive Apartments provides temporary housing across major cities in Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team to help guests adapt to a new locale and feel comfortable while living away from home.

Additional Information

Marriott International is an equal opportunity employer and is committed to non-discrimination on any protected basis, including disability and veteran status.