Senior Key Account Manager (Tiktok)

About the Company

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in Southeast Asia, offering end-to-end omni-channel ecommerce management, livestreaming, video production, affiliate management for social commerce, full-funnel digital marketing services and market intelligence powered by in-house technology. The company partners with leading international brands across key marketplaces and social platforms in SEA.

The team you will be part of

The Brand Management Team partners with leading brands across Southeast Asia on strategic planning and driving sustainable online business growth. The team analyzes performance, identifies opportunities, aligns with clients' commercial objectives and coordinates with internal functions to maximize conversion and revenue.

Responsibilities

• Act as liaison between Intrepid, clients and sales platforms; oversee Intrepid-client relationships and ensure delivery against service level agreements
• Deliver and perform on KPIs for brand/seller partners through coordination with internal and external teams
• Manage content optimization and content management for client stores
• Design and execute campaign strategies
• Represent the brand in chat responses and client-facing communications
• Implement operational capacity and process improvements
• Drive progressive revenue trends and overall online sales performance
• Foster client relationships; work with sales, marketing and support teams; prepare client reports and communicate client agendas internally
• Manage and mentor junior team members; ensure positive client NPS

Qualifications

• Good in English
• Experience with business fundamentals and eCommerce (brand/platforms/enablers)
• Experience with TikTok and strong understanding of the TikTok ecosystem
• Strong data management and analytical skills; able to organize, interpret and leverage data to drive decisions
• Proactive self-starter who can represent the company as a service ambassador
• Excellent negotiation and strong interpersonal skills (empathy & flexibility)
• Proficient in Excel and PowerPoint

Benefits

• Work with leading brands across Southeast Asia and gain holistic exposure to e-commerce operations
• Clear career progression from Junior KAM to Cluster Manager and beyond
• Access to advanced systems and tools so you can focus on analysis, planning and high-impact initiatives
• Learning and development through formal training, coaching and Intrepid Academy
• Collaborative culture with team events, social activities and an entrepreneurial, fast-moving environment