Supervisor, Hypermarket

Job Summary

Oversee daily operations and lead a team within a designated department of our hypermarket, ensuring excellent customer service, efficient stock management, and achievement of sales targets.

Job Responsibilities

• Supervise and motivate a team of associates, providing guidance, training, and performance feedback.
• Monitor and manage inventory levels, ensuring proper stock rotation, merchandising standards, and minimizing shrinkage.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Address customer inquiries and resolve complaints promptly and professionally, maintaining high levels of customer satisfaction.
• Contribute to achieving departmental sales goals and operational efficiency through effective planning and execution.
• Assist with opening and closing procedures, cash handling, and daily reporting as required.
• Collaborate with other supervisors and management to maintain a cohesive and productive work environment.
• Implement promotional activities and displays to attract customers and drive sales.

Job Qualifications

• High school diploma or equivalent; a bachelor's degree in business administration or a related field is a plus.
• Minimum of 2-3 years of experience in retail, preferably in a supervisory role within a hypermarket or large retail environment.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in inventory management systems and basic computer applications.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Proven problem-solving abilities and a strong attention to detail.