Officer - Customer Service

Overview

Minor Lifestyle is one of Thailand's leading lifestyle retail and distribution companies, with more than 200 points of sale nationwide. We represent a carefully curated portfolio of internationally recognized brands across fashion, home and lifestyle - including Anello, Charles & Keith, Sunnies, Crash Baggage, Zwilling J.A. Henckels, Villeroy & Boch, Joseph Joseph and Minor Smart Kids. We're also expanding into new territory. Through a joint venture with Pop Mart - the globally renowned collectible toy and art figure brand - Minor Lifestyle is growing beyond traditional retail into the collectibles and entertainment space, connecting consumers with the products and brands that define contemporary culture. For people who are passionate about retail, brands and the ever-evolving world of lifestyle, Minor Lifestyle offers a stimulating environment where trends meet commerce and where the business is genuinely committed to staying ahead of both. The Marketing Officer supports the execution of offline media placements, handles customer service across social media and e-commerce channels, and performs daily administrative tasks to ensure smooth marketing operations.

Key Responsibilities

• Coordinate booking, planning, and execution of offline media placements such as in-store displays, POP materials, mall lightboxes, digital screens, and promotional installations.
• Liaise with mall management, retail partners, and visual merchandising teams to arrange setup, approvals, and ensure compliance with brand guidelines.
• Monitor media placement quality and ensure timely installation.
• Conduct regular site visits, capture documentation, and prepare post-placement reports.
• Work closely with external vendors, suppliers, and media owners to ensure deliverables meet expectations.
• Respond promptly and professionally to customer inquiries on social media platforms (Facebook, Instagram, TikTok) and online marketplaces (Shopee, Lazada, TikTok Shop).
• Provide accurate information related to products, promotions, delivery, order issues, and after-sales inquiries.
• Escalate complex cases to appropriate internal teams and follow up to ensure resolution.
• Track recurring customer issues and provide feedback to improve service quality.
• Maintain a consistent and customer-centric brand voice across all channels.
• Handle administrative processes including PR/PO issuance, invoice coordination, vendor management, and budget tracking.
• Maintain documents such as media bookings, campaign records, contracts, and asset inventories.
• Coordinate logistics for marketing materials, samples, deliveries, and installation scheduling.
• Support internal communication, cross-department follow-ups, and day-to-day marketing operations.
• Provide general administrative assistance to the marketing team as needed.

Qualifications & Requirements

• Bachelor’s degree in marketing, Communications, Business, or related field.
• Experience in retail marketing or offline media coordination is an advantage.
• English proficiency required.
• Strong interpersonal and communication skills.
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Proficient in Microsoft Office; basic design skill (Canva/Photoshop) is a plus.