Technical support

About the Role

Company: Ricoh
Job Role: Production Printing (PP) Service Support Engineer
Work arrangement: Onsite
Employment type: Full-time

Responsibilities

• Provide technical support including system testing, installation, and configuration for Production Printing (PP) systems.
• Diagnose and isolate issues related to hardware, software, and network components within Production Printing systems.
• Collaborate with internal teams and external suppliers to effectively resolve product-related issues.
• Update product knowledge, develop training materials, and contribute to enhancing the technical capabilities of the service team.
• Ensure service quality meets SLA requirements, ISO standards, and workplace safety regulations.

Qualifications

• Bachelor’s degree in Electronics, Information Technology, or a related field.
• 1–3 years of experience in customer service or technical support roles.
• Preferred: Experience or knowledge of multifunction printers (MFP) or Production Printing systems.

Skills

• Basic knowledge and understanding of hardware, software, and network systems.
• Strong analytical thinking and a systematic approach to troubleshooting.
• Service-minded with strong communication and coordination skills and results-oriented attitude.