Collection Manager

About this job

The role is responsible for overseeing collection operations, monitoring staff performance, and ensuring productivity targets are met. This includes setting AR targets, analyzing results, designing action plans, and implementing strategies to improve efficiency. The position also involves managing incentive programs, reviewing call recordings, coordinating with outsourcing agencies, and introducing new payment solutions to enhance customer experience.

What you'll do

• Monitor staff performance based on Number of calls per day, Collection rate or productivity and Staff responsibility
• Assigning AR target to collection staff
• Closely monitor each AR result by comparing day by day with previous month and variance
• Design an action plan to respond to current situation
• Random review call recording of collection staff
• Design a tiered incentive where eligibility is based on surpassing prior performance
• Analyze follow-up results and find out solutions to improve productivity
• Implement new payment gateway as 2 phases for new and existing customers
• Find out 2 outsource agencies to replace the old one (Business Online Pcl.)
• Design commission for their performance with defined commission structures

What you'll bring

• Bachelor’s degree in business administration, Finance, or related field.
• Minimum 5 years in collections, credit control, or performance management.
• Strong analytical and problem-solving skills.
• Proficiency in monitoring KPIs and designing performance improvement plans.
• Excellent communication and negotiation abilities.
• Ability to manage outsourcing partners and implement new systems.
• Good in English (and/or country’s local language) is mandatory both spoken and written.