Assistant Sales Manager - Reactive

About the Role

Assist Sales & Marketing by handling guest contacts, reservation processing, Marriott Rewards transactions and delivering service that maximizes revenue while maintaining guest loyalty.

Responsibilities

• Contact appropriate individual or department (Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue and maintain guest loyalty, including up-selling and processing requests to redeem Marriott Rewards points.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail; enter Marriott Rewards information into appropriate software when taking reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns; welcome and acknowledge guests according to company standards and anticipate service needs.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model and monitor performance to ensure adherence to quality expectations and standards.
• Follow company policies and procedures; maintain professional appearance; protect company assets and confidentiality of proprietary information.
• Communicate clearly and professionally by phone and in writing; prepare and review written documents accurately.
• Develop and maintain positive working relationships; support team goals and respond appropriately to employee concerns.
• Read and visually verify information in various formats; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent (preferred).
• Related work experience: At least 2 years of related work experience (preferred).
• Supervisory experience: No supervisory experience required.
• License or Certification: None required.

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated and are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re focused on serving the needs of travelers. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve.