Field Service VII, Thermal

About the Role

This position will be undertaking maintenance, start-up, testing, commissioning, troubleshooting, repairing of company monitoring product and relate product.

Responsibilities

• To provide all preventive maintenance services on-site through shift rotation assignments, with the main task being system cleaning.
• To support all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
• Organize all site reports in compliance with customer agreements.
• To provide service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
• Strictly comply with VERTIV’s and the customer’s safety standards and policies.
• To provide technical support and assistance in the cost evaluation for "Time & Material" repair quotations.
• Exercise a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
• Keep up to date with knowledge and application of company products/services.
• Continually develop and improve as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.

Qualifications

• Understanding and knowledge of Thermal-related products.
• Basic computer skills required.
• Minimum of 3 years' experience in the Thermal maintenance and services industry.
• Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing service.
• Proficient in Thai communication skills. Ability to communicate in English is advantageous.
• Capable of working independently with minimal supervision, self-driven, and able to work under pressure.
• Self-motivated, proactive, and detail-oriented.
• Committed to service excellence and goal-oriented.
• Strong interpersonal skills.

Additional Information

• Physical & Environmental Demands: Please list all physical and environmental demands that may performed on a regular basis.
• Time Travel Required: (None, 10%, 25%, 50%, 75%).
• No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
• Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.