Operations Support Analyst

About the Company

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

Primary Function
Non-technical delivery or Primary Service Delivery Person for customer billable projects supporting in a billable role the project owner, Certifier, Lab Technician and/or Inspector in ensure on-time customer delivery with the best possible turn-around time and the highest quality.

Principal Duties & Responsibilities

Understanding the Business

• Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports

Working Well with Others

• Liaises with other project teams, departments and offices to gather information on job status sample, agreements, and any other information required for customer project delivery
• Creates and updates profiles and certification records
• Schedule and coordinate work assignments to Inspectors
• Provides status of work orders projects to incoming inquiries from customers with the assistance of Centra for Customers and the Project Owner
• Responds to customer billing and credit inquires, may issue credits or debits as necessary with CU leadership approval
• Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification
• Assists Project Owner or Primary Service Delivery Person in managing samples and customer documentation
• Scheduling and flow of samples and customer documentation from/to customer and/or lab (e.g., EEV)
• Tagging and storage
• Purchasing for customers
• Disposition execution

Delivering Results

• Delivers non-technical paperwork jobs (e.g., multiple listings, transfer of certification/ownership changes, duplication, reinstatement, addition/relocation of factory, delisting, initial factory evaluations, authorized packagers, label licensing, special projects) as the Primary Service Delivery Person
• (Provides proforma invoice to client; coordinates with Finance on outstanding invoices)
• Coordinates with the Conformity Service Groups to create and process work orders
• Responsible for Re-Ex projects, generating the letter for sales orders, Re-Ex results that are found to be satisfactory
• Coordination of sample disposition, purchasing and donation, editing profiles and closing out Re-Ex projects
• Update and Maintain tracking sheet for projects and reconciliation of Financial Statements (as required)
• Provides follow-up information to Project Owner or Primary Service Delivery Person from files, analysts, engineers, lab and other available sources
• Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports, letters, profile and certification records updates—CRIS, generates/distributes certification packages, IECEE uploads, federal registry updates—Water Sense, etc.)
• Advises customer of project status, progress, follow-up requests and any additional information needed to complete the project
• Coordinates and performs regular administrative work for the Project Owner or Primary Service Delivery Person including preparing project close-outs, transfers, inputs work orders, sample requests, file searches, report preparation
• Researches applicable file/project numbers, factory locations and class numbers as required by the Project Owner or Primary Service Delivery Person
• Requests clients complete confirmation of the findings letter for factory tests when applicable
• Receives, documents and alerts team members to arrival of devices for testing; packages and organizes shipment of outgoing items
• Aids in the process/system for effective selection, tracking, testing, review and reporting of Conformity Testing samples.
• Follows-up and re-investigates as required until Conformity Testing failures are resolved
• Tracks samples selected by Inspectors and investigate any missing samples on a monthly basis
• Identifies samples selected by International Inspectors
• Investigates historical missing samples
• Aids in the process/system for resolving non-conformances identified during factory inspections
• Delivers GMA projects as the Primary Service Delivery Person within OTD, TAT and Delivered Margin expectations and with key responsibilities including:
• Provide engineering inputs to testing facilities for product testing (i.e. specify tests to be performed)
• Arrange alternative testing services with International Partners and other organizations to complete projects when available CSA capacity does not support customer required delivery date
• Customize engineering projects/reports to meet foreign requirements
• Assign project tasks to certification engineers for review of non-CSA test reports; assignment can also include additional testing of GMA client’s products
• Review engineering reports for completeness
• Ensure all applicable forms are completed properly

Concern for Safety

• Understands why HSE is important to self and the organization
• Knows the potential hazards and necessary safeguards in own work area(s)
• Immediately reports hazards, near misses, incidents, observed