Client Optimization Executive

About the Company

“People don’t take trips – trips take people” …

… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun!

About the Role

The role supports daily booking operations, client requirements, hotel reconfirmations, system matching, reporting, and rate comparison analysis.

Responsibilities

• Assist with daily booking issues as requested by Asia-based clients.
• Coordinate with the internal team to support client requirements regarding productivity and technical issues.
• Reconfirm bookings with properties on a daily basis.
• Match hotel and room types between the G2 system and client systems.
• Create reports to support sales requirements.
• Conduct rate comparisons and analysis.

Qualifications

• Bachelor's degree in Tourism and Hospitality Management or related fields.
• 3-5 years of experience (preferred in the travel/tourism industry).
• Experience in accommodation reservations or customer service.
• Excellent communication skills.
• Proficiency in English (Writing, Reading, Listening & Speaking). Mandarin is a plus.
• Positive thinking mentality and ability to work under pressure.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient computer skills (MS Office: Word/Excel/PowerPoint) and ability to learn new software.
• Capacity to work independently and proactively with high responsibility.