Night Guest Service Officer

About the Company

Four Seasons is powered by our people. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one and treating everyone the way we would want to be treated.

About the location

Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, and a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards and river views, the hotel offers an urban resort experience for international and regional travelers.

About the Role

We are looking for a Night Guest Services Officer who has a commitment and passion for ensuring excellent guest service, creating a welcoming first impression and a lasting farewell. This position reports to the Hotel Assistant Manager.

Responsibilities

• Welcome and register guests, explain accommodations and establish method of payment.
• Check guests out; prepare, explain and settle bills; post late charges and collect payments.
• Maintain a balanced bank assigned by the hotel; make change, cash checks and exchange foreign currency; reconcile transactions at close of shift.
• Arrange for luggage delivery, issue correct room keys and ensure guests are assigned requested room types and rates.
• Handle guest interactions with professionalism; respond to and resolve complaints and special requests; assist with inquiries about hotel services, hours, personnel, events and directions.
• Respond to guest requests in person and by phone in an accurate and timely manner.
• Utilize hotel computer systems to check guests in/out, run daily reports and select or block rooms.
• Accept reservations, changes and cancellations in the absence of Reservations Department staff.
• Comply with Four Seasons' work rules and standards and work harmoniously with co-workers and supervisors.

Qualifications

• Commitment and passion for guest service, with enthusiasm and an acute ability to problem solve.
• Ability to handle cash transactions accurately and reconcile at the end of the shift.
• Computer literate with experience using hotel systems to check guests in/out and run reports.
• Willingness to work night shifts and interact with guests in person and by phone.