Demand and Logistics Specialist

Role Description

The Demand & Logistics Specialist will be responsible for managing the demand planning process while overseeing market logistics operations for his/her area of responsibility. This hybrid role combines strategic forecasting with efficient planning and organization of warehousing, distribution, and inventory management activities. The role acts as a liaison between internal teams, external logistics service providers, and business units to achieve service level objectives, operational efficiency, and cost targets.

PERFORMANCE INDICATORS:

• Forecast Accuracy
• Inventory Level / MOH
• Backorders
• Lost Sales
• OTIF
• Cost to Serve (CTS)

Demand Management:

• Coordinate the Demand Review meetings with Sales & Marketing teams, reviewing recommended sales, budget, inventory goals, new product introductions, promotions, samples, and tenders, and ensure sign-off for the consensus forecast.
• Prepare and analyze all data pertinent to creating the demand forecast, including historical sales, market trends, seasonality, promotions, and inventory levels.
• Manage product lifecycle forecasts (new product introductions, discontinuations) using like modeling and phase-in/phase-out functionalities.
• Lead the revision, adjustment, validation, and release of 24-36 months consensus forecasts.
• Measure forecast accuracy and implement action plans for improvement at market/cluster levels.
• Collaborate with stakeholders to optimize safety stock levels and ensure market-related planning master data and parameters are accurate and up to date.
• Assess constrained supply plan impacts on the markets and manage allocation processes in collaboration with the Platform Supply Planner.

Logistics Coordination:

• Accountable for the inbound activities, efficient planning, and organization of warehousing and distribution activities executed by third-party service providers.
• Act as the liaison and primary contact for logistics service providers (LSP) and business customer service management teams, ensuring compliance with established service level agreements and requirements.
• Monitor inventory shelf-life/expiry dates and improve processes to avoid obsolescence write-offs.
• Coordinate relabeling and toll manufacturing activities with LSPs in accordance with QA standards.
• Manage importation and transportation activities, ensuring compliance with Zoetis policies and local market legal requirements.
• Manage occasional export and transport activities with the region.
• Deliver agreed service levels and operating expenses by leveraging reporting tools and reviewing distribution center KPIs with third-party providers.

Operational Efficiency:

• Collaborate closely with key internal stakeholders (Commercial, Demand Planning, Global Logistics, Quality, Legal, Regulatory, and Tax) to resolve day-to-day internal challenges.
• Inspect and authorize billing and invoicing in accordance with contractual agreements for third party logistics providers, freight forwarders, and other vendors.
• Optimize inventory levels in regions and markets and communicate potential backorders or supply concerns to Sales & Marketing teams.
• Lead the resolution of slow-moving and dead stock for cluster-specific items.
• Ensure accurate data and information system management to support key supply chain and logistics drivers for success.

Education:

• Undergraduate degree in engineering, scientific, health-related, or business field (preferred).

Experience:

• >3 years of relevant experience in demand management, manufacturing, or logistics operations.
• >3 years of experience in the pharmaceutical or animal health industry (preferred).
• Experience using SAP APO DP/SNP or SAP IBP systems.
• Proven knowledge of GDP compliance, cold chain distribution, and contract negotiation.

Technical Skills:

• Strong analytical skills with a proven ability to analyze and interpret data.
• Strong presentation skills with the ability to enable data driven decision making.
• Experience using SAP APO DP/SNP or SAP IBP systems.
• High degree of proficiency with Microsoft Excel and familiarity with DRP/MRP functionality.
• Strong knowledge of statistical methods and analytical techniques.
• Proven understanding of manufacturing processes and demand management.
• Experience managing product lifecycle and inventory levels.
• Ability to work cross-functionally and influence teams across sales, marketing, and other management levels.
• Autonomy in managing priorities, reporting, and escalating as needed.
• Ability to manage multiple projects simultaneously and prioritize work according to corporate objectives.
• Flexibility and adaptability to the demands of a fast-paced environment with multiple priorities.
• High Degree of Proficiency in English (Spoken and Written) is mandatory.