T&T Consultant - AMS (SuccessFactors - ECP) - SEA

About the Company

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

We seek talented individuals driven to excel and innovate, working together to achieve our shared goals, and are committed to creating positive work experiences that foster a culture of respect and inclusion.

Responsibilities

• Provide 2nd/3rd level AMS support for escalated issues: perform in-depth production incident troubleshooting, resolve medium to complex incidents, and monitor fixes to meet agreed SLAs.
• Identify and perform problem management to reduce recurring incidents, present root cause analysis to stakeholders and deliver permanent fixes where applicable.
• Lead high-level solution design discussions for medium to complex enhancements, estimate effort, and ensure end-to-end solutioning to build, test and deliver enhancements on time and with quality.
• Maintain documentation according to firm standards, best practices and SOPs, and fully comply with AMS processes and client IT policies.
• Participate in continuous improvement initiatives to improve processes within the organization or client.
• As a project team member, support delivery of solution applications, develop work products addressing client business needs, and support development of presentation materials and client communications.
• Work with diverse project teams to solve problems, improve performance and generate client value; lead and/or coach Analyst and Consultant level members and support business development by contributing to proposals, presentations and publications.

Qualifications

• Bachelor’s degree in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related discipline.
• 3–8 years’ experience working with SuccessFactors, as a support or implementation team member for SuccessFactors Employee Central Payroll (ECP) module.
• Good knowledge of integration to other related modules/sub-modules to understand end-to-end business processes and derive test data/scenarios and perform testing.
• Experience in basic technical debugging is an added advantage.
• Experience delivering solutions on cloud or on-premise platforms and working in traditional Waterfall and/or Agile delivery approaches.
• Ability to lead/facilitate discussions, engage stakeholders and drive positive outcomes; proactive and resourceful with ability to rally team members to deliver tasks timely.
• Flexibility to take on new solutions/applications and ensure successful integration and business support; willing to work client business hours and on rotation basis for critical requests after client hours.
• Ability to travel if required (e.g., be placed at client site for the project).

Additional Information

• Due to volume of applications, only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request money or personal information.