Field Service Engineer

Responsibilities

• Coordinate installation and set-up equipment & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system.
• Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customers.
• Troubleshoot by analyzing on-site machine issues raised by customers and providing technical solutions.
• Understand customer service process flow (Company ISO) and apply accordingly through daily activity and in-house/ on-site support, to fulfil company’s vision and quality policy.
• Responsible for following up with activity for assigned customer. Field Service Engineer is the main window for communication between Cohu and customers on daily service support (including factory/ engineering support)/ issue on the machine.
• Timely reporting of all equipment issues to concerned staff and update WebQC accordingly
• Prepare on-site technical report when required.

Requirements

• Degree in Micro-mechanics/ Mechanics or equivalent.
• Minimum 3 years of relevant work experience in semiconductor industry.
• Strong background in mechanical/ electro-mechanics or equivalent field.
• Well organized and competent in handling assigned projects.
• Fluent in English language (spoken and/ written skills).
• Good communication and interpersonal skills.