Operations Specialist

About the Company

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload, freeing up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Responsibilities

• Design & build robots on schedule according to requirements, involving design scripts & flows, recording process, robot configuration, testing, SMS, program delivery of TTS modification and optimization.
• Coordinate and communicate with relevant resources of external resource pools to promote robot production or optimized solution execution.
• Responsible for the health degree of delivered products; shorten implementation time and launch time proportion; control the product delivery process reasonably; update feedback; synchronize to various business units in a timely manner.
• Track and resolve exceptions; analyze relevant data; handle test results of products; optimize delivery process and automated processing.
• Collaborate with the team to complete other ad-hoc or important project deliveries while assisting with other project issues.
• Engage in the formulation and implementation of plans for the operation of new products, including performance management and process optimization of the plans.
• Engage in functional analysis of products; evaluate product implementation experience and effect; promote continuous optimization and iteration of products based on reported problems and suggestions; optimize user experience.

Qualifications

• Bachelor’s degree or equivalent experience, 1–3 years of relevant industry experience.
• Experience of product operations in the technology industry and familiarity with Internet-related products and platforms.
• Ability to multitask with solid organizational and time management skills, strong collaborative personality & copy editing skills, strong team coordination ability, adaptability and logical thinking.
• Certain experience in voice product engagement and implementation; able to build effective connections in multi-dimensional cross-team work.
• Proactive attitude and positive stress tolerance; demonstrated integrity, honesty and trust in work engagement, strong work ethic.
• Excellent execution, fast learner, self-driving without procrastination; agile mindset to coordinate and iterate business, continuous learning and innovation ability.
• Language requirement: Thai & English.

Benefits

• Salary Range: 40k-80k monthly, based on experience.