Vietnamese Transcriber

About the Role

• Convert audio and video recordings into written text accurately and efficiently.
• Maintain knowledge of client-specific conventions and standards.

Key Responsibilities

• Listen to audio recordings and accurately transcribe spoken content into text format, following project-specific guidelines, including formatting, punctuation, and grammar.
• Perform superior transcription work for all assigned client projects, adhering to client-specific Written Domain Conventions.
• Maintain continuous knowledge of extensive client-written Doman Conventions and “clean room” policies.
• Refer to current training materials and guidelines as needed to ensure compliance and quality.
• Review and proofread transcripts for accuracy and completeness.
• Report any technical issues or concerns to the appropriate channels promptly.
• Suggest opportunities for process improvement to enhance efficiency and quality.
• Manage time effectively to meet established deadlines and maintain high levels of productivity and quality.
• Handle confidential information with discretion and adhere to all privacy and security guidelines.
• Participate in other projects and tasks as assigned.

Qualifications & Skills

• Typing speed of 40 WPM in Vietnamese (vi_vn) or higher is preferred.
• Exceptional written and verbal communication skills, with strong attention to punctuation, grammar, and spelling.
• Ability to quickly learn and adapt to client-specific style guides and written domain conventions.
• Strong research abilities, particularly for verifying the accurate spelling of names, locations, and products.
• Proficiency with both Mac and PC platforms, Microsoft Office Suite, and Google Workspace.
• Excellent interpersonal skills with the ability to communicate effectively across all levels of the organization.
• Strong relationship-building skills, capable of fostering connections across diverse perspectives and methods.
• Demonstrated ability to consistently meet deadlines and maintain high standards of work.
• Ability to listen to and handle sensitive information with professionalism and maintain strict confidentiality.

Requirements

• Completion of Upper Secondary Education (or equivalent), additional training in linguistics, transcription, or related fields is a plus.
• Must be authorized to work in Thailand.
• Minimum age: 18 years or older.
• Reliable transportation to commute to on-site facilities, as required.
• Proficiency in reading and typing in the specific language applied for, with the ability to understand a wide range of accents and dialects; candidates will be required to pass a language assessment test.

Physical Requirements

• Ability to move around the office and other work environments, including standing for extended periods.
• Ability to remain seated for extended periods while working on a computer, including typing and screen-focused tasks.
• Ability to bend, reach, and perform tasks that require physical agility within a typical office setting.
• Manual dexterity to operate a keyboard and mouse efficiently.
• Ability to wear headphones for extended periods while listening to audio content.
• Capacity to perform repetitive tasks, such as typing, with sustained concentration.