Forward Deployed Engineer - II

About the Company

Asia's leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands like Ford, Coca-Cola, and Kimberly-Clark — transforming production lines in hours, not weeks.

We started as roboticists ourselves. We know the pain of fragmented, proprietary systems that refuse to talk to each other. syncOS is our answer — and we believe it's what the industry has been waiting for. We are a young, passionate team chasing one big mission: #automateasia. If you love robots, hate inefficiency, and want to build solutions that run on real factory floors — read on.

Key Responsibilities:

• Oversee the installation and activation of automation systems at customer locations
• Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
• Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
• Perform preventive maintenance of systems every quarter and replace components if necessary
• Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
• Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
• Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
• Participate in monthly KT sessions on version upgrades and bug fixes
• Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
• Develop relations with customer's operations or maintenance teams
• Update weekly reports regularly, highlighting progress, challenges, and resolutions
• Identify and propose potential improvements to AMR performance and user experience
• Oversee the installation and activation of automation systems at customer locations
• Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
• Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
• Perform preventive maintenance of systems every quarter and replace components if necessary
• Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
• Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
• Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
• Participate in monthly KT sessions on version upgrades and bug fixes
• Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
• Develop relations with customer's operations or maintenance teams
• Update weekly reports regularly, highlighting progress, challenges, and resolutions
• Identify and propose potential improvements to AMR performance and user experience

Essential Qualifications:

• Bachelor's degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)
• Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies
• Ability to work independently in on-site, customer-facing environments
• Willingness to travel frequently to customer sites as required
• Full working rights in Thailand

Highly Desirable:

• Experience troubleshooting integrated hardware and software systems in the field
• Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment

Benefits:

• Competitive salary
• Comprehensive health benefits package
• Hustle of a young startup, always something to do and something to improve
• Opportunities for professional development and growth into management roles
• Collaborative and inclusive work environment