Engineer

About the Company

Become a part of Thailand’s no.1 Boardband Service Provider, Who strives to provide best services that help people fulfil their dreams. AIS is transforming from “Telecom Service Provider” into “Digital Life Service Provider” offering innovative services for customers’ daily life. We realize that people are the most important factor to drive sustainable growth of the company. We always strive to develop and create growing opportunity for our people by offering challenging work according to individual’s talent. As we are adapting ourselves to rapidly changing environment, our people will have opportunity to work in various challenging projects. Our culture emphasizes teamwork and meritocracy.

Location: Nonthaburi. Work arrangement: onsite. Employment type: Full-time.

Responsibilities

• Understand infrastructure architecture and end-to-end service flows to support operational and troubleshooting activities.
• Analyze user & customer complaints and identify root causes through systematic problem-solving and technical analysis.
• Perform system administration tasks, including handling user requests, on-call 7x24 support, and operational activities.
• Develop and implement solutions to continuously improve the quality and reliability of services.
• Design infrastructure solutions and implement new platforms to support service expansion and technology enhancement.
• Apply project management skills to plan, coordinate, and execute infrastructure and service improvement initiatives.

Qualifications

• Bachelor’s or Master’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, or related fields.
• 0–5 years of experience, preferably in fixed broadband technology.
• Strong knowledge of networking fundamentals and network troubleshooting.
• Experience or knowledge in AI/ML, customer support, network implementation, and network quality control, including root cause analysis.
• Programming skills are an advantage: Unix Shell Script, Python, PHP, DevSecOps, C#.
• Good command of English (written and spoken).

Additional Information

• Recruiter: Kawitas Wastara (กวิทรรศ วัสธรา).