Strategic Brand - Social Key Account Management (Shopee)

About the Role

We have many roles of Strategic Key Account Management - Fashion / FMCG. This role focuses on key account management for social sellers on Shopee's platform to drive seller growth and participation in social programs.

Responsibilities

• Act as the main point of contact for key clients, build strong long-term relationships, and ensure client satisfaction
• Develop and implement tailored account strategies that align with sellers' goals and Shopee focus to drive growth
• Analyze data to identify trends, measure performance, and present business reviews to showcase achievements and opportunities
• Address and resolve sellers’ issues, complaints and challenges to ensure smooth relationships
• Ensure growth of sellers under management in terms of transaction volume and participation in social programs
• Pitch key social programs to sellers over the phone and in-person and educate sellers on Shopee platform programs and social commerce benefits
• Educate sellers on social media tools and strategies including posting, boosting and monitoring traffic
• Manage a large volume of phone calls for follow-ups and sales pitches; negotiate deals within program parameters

Qualifications

• Bachelor or Master Degree
• 2-3 years of experience in Key Account Management, Business Development or Sales (experience as Merchandiser, Offline Business or Business Development is a plus)
• Strong interest in e-commerce and social media; prior social media-related experience is a plus
• Ability to adapt and thrive in a fast-paced, dynamic environment
• Logical thinking and strong problem solving skills
• Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
• Good command of English and Thai