Banquet Manager

Responsibilities

• Greet function organizers on arrival and ensure that their requests are dealt with
• Co-ordinate the day-to-day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
• Ensure the details on the event order are delivered
• Follow up problems which may arise from event orders and room allocations and rectify as soon as possible
• Maintain master file of banquet functions
• Oversee all service, banquet set-ups, meeting room set-ups, cocktail party set-ups
• Ensure rooms, quality of food and final set up are inspected regularly
• Ensure all equipment requests are fulfilled
• Develop Standards & Procedures, in keeping with the hotel policies and procedures.
• Ensure all the staff carry out the tasks according to the S&P
• Manage the maintenance of equipment
• Control stock and monitor stock security procedures
• Direct and control all subordinate associate to ensure that all day-to-day operational matters are handled on time and guest expectations are met
• Provide guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities
• Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
• Liese with the Kitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that the operation runs smoothly in areas of joint responsibility
• Prepare duty rosters and implement vacation and public holiday schedules.
• Assist in the planning and execution of promotional activities as directed
• Maximize revenue in the outlet by implementing up selling procedures
• Monitor and control the financial performance of the outlet controlling costs and expenses.
• Participate in the preparation of the outlets annual Departmental budget as directed.
• Direct and control all subordinate associate to ensure that all day-to-day operational matters are handled on time and guest expectations are met
• Provide guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities
• Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
• Liese with the Kitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that the operation runs smoothly in areas of joint responsibility
• Prepare duty rosters and implement vacation and public holiday schedules.
• Assist in the planning and execution of promotional activities as directed
• Maximize revenue in the outlet by implementing up selling procedures
• Monitor and control the financial performance of the outlet controlling costs and expenses.
• Participate in the preparation of the outlets annual Departmental budget as directed.