Assistant Front Office Manager

ASSISTANT FRONT OFFICE MANAGER

InterContinental Hua Hin Resort

Responsible for supporting the Front Office Manager in overseeing the daily operations of the Front Office team, ensuring exceptional guest experiences and efficient service delivery. Assists in leading front desk operations, guest relations, concierge, and guest service teams while maintaining IHG brand standards and driving guest satisfaction.

Key Responsibilities:

• Support the daily operation and management of the Front Office department.
• Ensure seamless guest arrivals, departures, and overall stay experiences.
• Handle guest inquiries, feedback, and service recovery professionally.
• Supervise, coach, and develop Front Office colleagues.
• Monitor service quality, guest satisfaction, and operational standards.
• Coordinate closely with other departments to ensure smooth hotel operations.
• Maintain compliance with IHG brand standards, policies, and procedures.