Business Performance Support Manager

Role Purpose

The role supports business performance planning and analysis across the English and Examinations (E&E) Strategic Business Unit, helping markets achieve business targets and improve profitability. Working closely with pricing, B2O, sales, marketing, finance, operations, and market teams, the post holder monitors performance against KPIs, identifies growth opportunities, and provides insights that support strategic planning and business performance across E&E's global commercial portfolio.

Main Accountabilities

• Commercial and financial management: Translates commercial strategies into operational plans to deliver revenue and profitability targets. Leads SM&OP, provides demand forecasting, performance analysis and resource planning, and works with market teams to achieve business KPIs, optimise capacity, and support investment and growth decisions.
• Analysis and reporting: Provides business analysis and reporting to improve operational efficiency, revenue and profitability. Partners with market and functional teams to deliver forecasts, optimise the B2C sales pipeline and B2B forecasts, monitor business performance against plans, develop commercial business cases and cost models, and manage supplier and partner performance.
• Market & customer intelligence: Provides market, customer and business performance insights to inform strategy and marketing plans. Coordinates market intelligence, including competitor, pricing and market analysis, to identify growth opportunities and improve business performance.
• Relationship and stakeholder management: Builds effective relationships with Global Pricing, Proposition, B2O Commercial, Finance, Procurement and market teams to support data-driven decisions and improve business performance.
• Risk and compliance: Ensures compliance with corporate policies and risk management standards by identifying and mitigating operational risks, supporting audits and legal requirements where applicable, investigating non-compliance, and implementing appropriate corrective actions.

Qualifications and Work Experience

• Master Degree in business administration (Desirable)

Essentials

• Knowledge of legal, commercial, risk and security issues.
• Business management including understanding of the drivers of growth and interpretation of financial and resource data to forge business action.
• Use of data, dashboards, and action on interpretation of customer insights to drive business performance.
• Desirable: Operating in international and multi-cultural organisations.

Important Information

• Language requirement: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.