Technical Services Representative

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2026 Akzo Nobel N.V. All rights reserved.

Job Purpose

Provides technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

Key Accountabilities

• Conduct lab tests as necessary to find the root cause and recommend solutions.
• Ensure that the line parameters in using our newly developed/ modified products are observed by the customer to have higher possibility of success.
• Conduct monthly line audit (or as necessary) to ensure that the line conditions and parameters necessary to run our products are achieved.
• Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
• Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
• Proactively prevents and solves problems of a technical nature occurring at existing customers.
• Develop visiting plan and submit regular monthly reports to superior in order collect all technical issues/concerns at customer sites and create preventive action.
• Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
• Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.

Experience

• Fluent in English
• University in chemical engineering or equivalent.
• 5 years above in Chemical or steel industry technical experience
• Ability to influence people and integrate supporting function teams.