Ecommerce Manager

About the Company

Dr. Pong is a fast-growing skincare brand driven by innovation, science, and customer-centric thinking. We are looking for a highly driven E-Commerce Manager to lead marketplace growth and accelerate our online business across all digital platforms.

Responsibilities

• Marketplace & Channel Management: Own and manage all marketplace channels (Shopee, Lazada, TikTok Shop, etc.), develop and execute growth strategies per platform, optimize product listings, pricing, promotions and campaign performance, coordinate with internal teams and external partners, and monitor competitor activities and market trends.
• Growth Strategy & Performance Optimization: Develop short-term and long-term e-commerce growth plans, analyze sales data, conversion rates, traffic and ROI to improve performance, identify new growth opportunities, drive campaign planning for mega campaigns, launches and key sales periods, and continuously test and optimize strategies to scale revenue.
• Customer Insight & Strategy Development: Analyze customer behavior, feedback and purchasing patterns, generate actionable insights to improve product positioning and marketing strategy, suggest new initiatives based on customer data and market trends, and work closely with marketing and product teams to align strategy with customer needs.
• Innovation & New Initiatives: Proactively explore new features, tools and platform opportunities, pilot new ideas and growth experiments, identify potential new channels or partnerships, and build scalable systems and processes to support rapid growth.

Qualifications

• Bachelor’s degree in Business, Marketing, E-Commerce, or related field.
• 5+ years experience in e-commerce, marketplace management, or digital growth.
• Strong analytical skills with ability to interpret sales and performance data.
• Deep understanding of marketplace ecosystems (Shopee, Lazada, TikTok Shop, etc.).
• Growth mindset with strong problem-solving ability; highly proactive, hands-on, and execution-driven.
• Fast learner with startup mentality and innovative thinker able to adapt quickly in a fast-paced environment.