Payroll Implementation Manager

About the Company

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

About the Role

We are looking for an experienced Thailand Payroll Implementation Manager with deep domain expertise and a passion for building intuitive, customer-first payroll solutions. You will work in a fast-paced SaaS environment, partnering with product managers, engineering, and design teams to craft and roll out scalable payroll products aligned with our vision. Your insights will help shape solutions that cater to the unique compliance and operational needs of the market.

Responsibilities

• Lead the accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
• Serve as the primary point of contact for clients, managing expectations and providing comprehensive updates on project progress.
• Oversee the collection and analysis of payroll requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Philippines payroll systems, with an added advantage of global payroll experience.
• Exhibit extensive domain knowledge of global payroll, HR, and benefits systems and maintain an in-depth understanding of statutory policies applicable in Thailand to ensure compliance.
• Efficiently manage complex and high-volume payroll operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans independently to ensure alignment with organizational goals and proactively initiate process improvements.
• Provide leadership in configuring and testing integrations between Darwinbox and third-party solutions to ensure seamless interoperability.
• Assist the product implementation team during implementations in coordination with client teams to ensure successful go-live, including on-site support if required.
• Support clients to resolve payroll queries, test and develop new payroll module enhancements, coordinate with development, and follow through to resolution.

Qualifications

• In-depth knowledge of Thailand Payroll with at least 10 years of experience in payroll implementation/support.
• Good understanding of statutory compliances in the country.
• Proven ability to work and effectively communicate with C-level executives and line-of-business representatives.
• Proven ability to understand client pain points and propose solutions; strong client handling experience.
• Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and effective time management skills.
• Experience in payroll system implementation (transition), configuring integrations, testing, and working with product and development teams.